Team invitations
How to invite someone to your organization, what the invited person sees and what to do when the link does not work.
An invitation brings a person into your organization with the role you choose. For the roles, see Team and roles.
Send an invitation
- Open Settings, then Team.
- Press Invite.
- Enter the person's email and choose the Role.
- Press Send invitation.
Only Owners can invite.
If the person is already on the team, or an invitation to that address is already open, Festivio tells you and does not send a second one.
Pending invitations
Until the person answers, the invitation is listed on the Team page among the pending invitations, with the role and the expiry date.
- Resend sends a new email with a new link, valid for another 7 days. The previous link stops working.
- Revoke withdraws the invitation. The link stops working.
What the invited person sees
The email contains a link. Opening it changes nothing: the person joins the team only when they confirm.
- If they are not signed in, they see You have an invitation to a team on Festivio, with Sign in and Create an account. They must use the email address the invitation was sent to. After signing in they come back to the invitation.
- They see the organization's name, the role and how long the invitation is valid.
- They press Join followed by the organization's name. Not now goes back to the Festivio home page without joining. The link stays valid.
After joining, the organization's dashboard opens straight away. From then on it is also the last organization used on that device.
If the person already has a Festivio account with that address, for example because they bought tickets, they sign in with it: tickets and organization share one account.
When something goes wrong
| What appears | What to do |
|---|---|
| This invitation is for another address | The person is signed in with a different account from the one invited. They press Sign in as another account and use the invited address. If they have no account with that address yet, they sign out and create one. |
| Confirm your email first | Only a confirmed address can join a team. The person opens Festivio's confirmation email: the confirmation link brings them back to the invitation. |
| This invitation has expired | 7 days have passed. The Owner invites the address again from the Team page. |
| This invitation link does not work | The link was already used, was revoked, or was replaced by a newer one with Resend. If needed, send a new invitation. |
| You are already on this team | The account is a member already. Open the organization goes to the dashboard. |
Each link works once. If the person forwards it to someone else, it does not work for them: the invitation is tied to the email address.
Team invitations are for people who work on the organization. For people who only work the cash desk or check tickets at the gate, the links in Cash desk and Entry scanning are enough, and they work for one event only.