Help center
Guides for organizers, cashiers and gate staff who use Festivio.
These guides explain how to set up an event on Festivio and how to run it on the day.
Topics
- Getting started: getting organizer access, the dashboard, connecting Stripe.
- Create an event: create, configure and publish an event.
- Items and tickets: tickets, consumables, food, bundles and availability.
- Cash desk: sell at the cash desk and take payment for preorders.
- Entry scanning: scan tickets and passes at the gate.
- Refunds: refund an order paid online.
Contact Festivio
- Open Help in the top menu of the Festivio site. The Support page opens.
- Select the Organizer Support category.
- Open I didn’t find what I was looking for.
- Fill in First Name, Last Name, Email and Message.
- Press Send Message.
In the message, include the name of your organization and of the event.