Getting started

This guide covers the steps to take before you create your first event.

Get organizer accessCopy Anchor Link

Organizer sign-up is not automatic yet. The Festivio team turns on organizer access for you.

1. Create a Festivio account from the Login page, Create account tab.
2. Confirm your email address with the link you receive.
3. Open For Organizers in the top menu and write to us from the Contact Us page. Use the same email as your account.
4. The Festivio team turns your account into an organizer account and creates your organization.
5. Sign in again.
6. Open your account menu and choose Organizer Dashboard.

The organizer dashboardCopy Anchor Link

The start page is Overview. It shows Total Events, Active Events, Total Revenue and Tickets Sold, followed by the All Events list. Until you create your first event, the list is replaced by a Create your first event button.

• Search for an event by name, description or location.
• Use Filter by status to show only Live, Upcoming or Ended events.
• Each event shows whether it is Published or a Draft.
• Manage opens the event dashboard.
• The More actions menu contains Edit, View public and Delete.

An event with pending or completed orders cannot be deleted.

The side menu has three sections:

• Main: Overview, Support (requests from your customers) and Settings.
• Current Event: appears when you open an event. It contains Dashboard, Orders, Customers, Edit Event, Items, Scanners, Scanner History, Kitchen, Cashiers and Support.
• Quick Actions: Back to Site and New Event.

Accept the Organizer TermsCopy Anchor Link

Until you accept the Organizer Terms, the dashboard shows the Organizer Terms not accepted warning at the top.

1. Open Settings, then Legal & Compliance.
2. Read the terms with Open Organizer Terms.
3. Tick I accept the Organizer Terms.
4. Press Accept.

Connect StripeCopy Anchor Link

Customer payments go to your own Stripe account. Until Stripe is connected, the dashboard shows the warning Your organization cannot accept payments yet at the top.

1. Open Settings, then Payments.
2. Press Connect with Stripe.
3. Complete the steps on Stripe's pages.
4. At the end, Stripe sends you back to the Payments page, which tells you whether card payments are ready or Stripe still needs some details.

If the steps are interrupted, go back to Payments and press Resume Onboarding.

Account capabilities shows the state of Card payments and Payouts. When both are enabled, the page shows Stripe connected successfully. and the Open Stripe Dashboard button.