Fiscal receipts
How to turn them on and what they need.
Festivio can issue an electronic receipt for every paid sale and send it to the Agenzia delle Entrate. Receipts stay off until you turn them on. Whether you must issue them depends on your tax situation.
Open Settings and choose Receipts. At the top of the page, Receipts setup shows the steps and how many are done.
In the «Ready to sell» checklist
Until you turn them on, the Fiscal receipts step reads Off. Once they are on it becomes a step: Registration not complete. until registration is done, then Set up. Meanwhile a paid event cannot be published. For a free event the step reads Not needed for a free event.
The steps
| Step | What it needs |
|---|---|
| Invoicing details | In Settings > Tax details. See Enter your invoicing details. |
| Fisconline credentials | The tax code, password and PIN you use to sign in to the Agenzia delle Entrate's Fisconline. |
| Registration | Starts on its own when you save the credentials. If it fails, check the VAT number and credentials and press Retry. |
| Issuing | The Enable automatic receipts switch, then Save settings. From then on every sale issues a receipt. |
Each open step links to the part of the page where it is done. Once registration is done and issuing is on, the card shows On.
Credentials expire
Fisconline asks you to change the password every 90 days. With 14 days left, the Fisconline credentials step turns yellow and you get an email. Change the password on Fisconline, then enter it under Update Fisconline credentials.
If the credentials expire, no receipt goes out until you update them.
Issued receipts
There is no test receipt: the first receipt is the one for your first paid sale after issuing is on, and it reaches the Agenzia delle Entrate like every other. Test orders never issue receipts.
The Issued receipts list at the bottom of the page shows each receipt with its date, order, document number, total and status. A receipt is Pending or Submitted until the Agenzia delle Entrate answers, then Registered.
A Failed receipt shows the reason and can be sent again with Retry. When a receipt fails, Festivio emails the Notification email and the organization's Owners and Finance members, and the number of failed receipts shows next to Receipts in the side menu.
Buyers who ticked Send me a digital receipt by email at checkout and have an account get the receipt once it is registered. Preview email shows the email as the buyer gets it.