Entry scanning

At the gate, staff scan the ticket QR or the customer's pass with a phone camera or a USB reader.

Set up the scannersCopy Anchor Link

As the organizer you already have a scanner for each of your events. For staff, create a session for each person.

1. Open the event and choose Scanners in the side menu.
2. Press Generate Scanner Access.
3. Give the session a name, for example "Main Entrance Staff".
4. Optionally, enter the person's email.
5. If the session should not expire, tick Permanent session (no expiry). Otherwise it expires 12 hours after it is created.
6. Choose what the session can handle: Allowed tickets, Allowed consumables, Food, Kitchen access and Pickup operator. For the gate, Allowed tickets is enough.
7. Press Create Session.
8. Let the person scan the QR, or press Copy Link and send the link.

In the list, each session is Session Pending until someone uses it, then it becomes Session Claimed. Edit changes the name, email, expiry and permissions. Revoke stops the session working immediately.

Open the scannerCopy Anchor Link

Staff

1. Open the link or scan the QR you received. The Operator Dashboard opens.
2. Choose Open Scanner Dashboard. If you only have scanner sessions, the scanner dashboard opens directly.
3. Press Enter Scanner on the session for the event.

Later, you find the scanner in your account menu under Operator.

Organizer

1. Open the event and choose Scanners.
2. Press Go to Scanner.
3. Press Enter Scanner on the session with your email.

Scan a ticketCopy Anchor Link

1. Press Start Scanner and allow camera access.
2. Point the camera at the customer's QR.
3. If the code is valid, Ready to redeem appears, with the attendee's name if there is one.
4. Press Consume to mark the ticket as used. Cancel returns to the scanner without using it.
5. Redeemed! appears. Press Scan Next.

If the ticket was already used or is not valid, Already redeemed or invalid appears. Press Scan Next.

Scan a passCopy Anchor Link

The customer's pass holds all of their items for the event.

1. Scan the pass. The Pass holder and the number of active items appear.
2. Select the items to use. If there is only one active item, it is already selected.
3. Press Confirm.

Items already used are listed under Already processed. Use Search items or attendee... to find an item in the list.

Use a USB readerCopy Anchor Link

The scanner reads USB QR code readers that work like a keyboard. Plug in the reader and open the scanner. When USB scanner ready appears, each scan is read as if the camera had seen the code.

If a text field is selected, Scanner paused while typing appears. Tap outside the field to turn the reader back on.

Error messagesCopy Anchor Link

To review past scans, open the event and choose Scanner History in the side menu.